Privacy Policy

Casa Cameroon (“Casa”, “we”, “us”) operates the Casa mobile app and casahomelisting.com. This policy explains how we collect, use, and protect your information when you use our services in Cameroon and abroad.

1. Information we collect

• Phone number — to sign in with a one-time verification code (WhatsApp/SMS) and manage your account.
• Account information — role (tenant or landlord), language preference, and optional referral details.
• Location — precise location only if you allow it, to show homes near you on the map. You may search manually without sharing location.
• Photos, videos, and audio — when landlords upload listing media or submit identity verification documents.
• Listing content — property descriptions, neighbourhood, rent, and amenities you provide as a landlord.
• Search and usage data — saved searches, shortlists, unlocks, and listing views to operate app features and landlord statistics.
• Device push token — to send notifications you opt into (e.g. search alerts).
• Other contact info — optional diaspora beneficiary phone number so unlock details can be sent to a family member in Cameroon.

2. How we use information

We use collected data to:

• Authenticate you and provide app functionality
• Display, search, and moderate rental listings
• Connect tenants with landlords after unlock
• Send service notifications and search alerts
• Prevent fraud, enforce our terms, and keep the platform secure
• Improve reliability and performance of our services

We do not sell your personal data. We do not use your data for third-party advertising or cross-app tracking.

3. Third-party services

• WhatsApp — OTP delivery and optional messaging links (Meta/WhatsApp privacy policies apply when you use WhatsApp).
• Apple Maps / Google Maps — map display; map providers may receive location or device data according to their policies.
• Expo push notifications — delivery of push alerts to your device.
• Cloud hosting — our API and database providers store data needed to run the service.

4. Data retention & security

We retain account and listing data while your account is active and as needed for legal, security, and operational purposes. We use industry-standard measures including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is 100% secure.

5. Your choices

• Deny location permission and use manual search instead.
• Disable push notifications in your device settings.
• Request account or listing deletion — see our account deletion page.
• Report inappropriate listings using in-app flag/report tools.

6. Children

Casa is not directed at children under 13. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data through our services.

7. International users

Casa serves users in Cameroon and diaspora users abroad. Data may be processed on servers outside your country with appropriate safeguards for service delivery.

8. Changes

We may update this policy from time to time. Material changes will be reflected on this page with an updated date. Continued use of Casa after changes constitutes acceptance.